Contact Us

This page explains how to contact the editorial team at Best Online Casinos, what we can realistically help with, and where to go instead when your question belongs with a casino, a state regulator or a support organization. We publish research-based reviews of US online casinos — we are not an operator, we hold no player funds, and we cannot access, unlock or pay out anyone's account.

What to write to us about

Email is the only channel we operate. We read everything, and we prioritize messages that affect the accuracy of what we publish. Use the contact form or email address shown on citizenwaymusic.com for any of the following:

• Factual corrections. A bonus percentage has changed, a wagering requirement was restated, a payment method was dropped, a site stopped accepting players in your state. Tell us what changed and where you saw it.
• Terms we appear to have misread. If an operator's terms and conditions contradict something on our pages, send the clause.
• Your experience with a casino we list. Slow payouts, verification loops, support that never replied. We cannot resolve it, but patterns across readers influence what we flag in a review.
• Questions about how we rate and rank. Our editorial ratings are ours, not customer-review scores, and we will explain how one was reached.
• Press, partnership and licensing enquiries. Route these separately and label them clearly so they do not sit behind reader mail.

Please include the casino name, the page you were reading, approximate dates, and screenshots where you have them. Do not send account passwords, full card numbers, Social Security numbers or copies of ID. We never need them, and we will delete anything of that kind on sight.

What we cannot do for you

Being direct about this saves you time:

• We cannot release a withheld withdrawal, reverse a closed account, or override a KYC decision.
• We cannot grant, extend or reinstate a bonus. Offer terms belong to the operator.
• We cannot lift a self-exclusion, and we would not if we could.
• We cannot tell you the outcome of a dispute before the operator or regulator decides it.
• We do not provide legal, tax or financial advice, and nothing on this site should be treated as such.

How our commercial relationships work

Best Online Casinos earns commission when a reader follows a link to an operator and signs up. That funds the research. It does not buy a ranking, a rating or a softer write-up, and every recommendation on this site carries at least one stated drawback. If you believe a listing reads like an advert rather than an assessment, that is exactly the kind of message worth sending — say which page and which sentence.

Contacting the casinos themselves

Most reader problems are resolved faster by the operator's own support desk than by anyone else. Before you write to us, it is usually worth working through the casino's own channels and keeping a record. Below are three of the brands most often raised with us, with the headline offer as advertised and the limitation we think a reader should weigh alongside it. Offer terms change without notice — check the operator's current terms page before depositing.

Raging Bull

Raging Bull sits at the top of our list because its promotional volume is unusually high for a US-facing casino and its slot-heavy library is deep enough that most readers find something familiar. The advertised welcome package is 410% up to $10,000 plus 50 free spins, which is a headline number, not a sum anyone is handed — it is tiered to qualifying deposits and carries playthrough conditions and, typically, a maximum bet per spin while bonus funds are active. Our editorial rating is 10.0 on our own scale.

Limitation: large-percentage match bonuses are the ones most likely to come with cashout caps and restricted game lists, so the effective value is far below the advertised figure. Read the wagering multiple and the cash-out limit before you accept it, not after.

Magician Bet

Magician Bet earns its place for the opposite reason to Raging Bull. Its advertised 101% no-wagering offer removes the single thing readers contact us about most: playthrough. A no-wagering bonus is far easier to reason about, because what you win from it is generally withdrawable rather than locked behind a multiple. Editorial rating 9.9.

Limitation: no-wagering offers are usually smaller in headline terms and often carry tighter maximum-win or maximum-conversion caps and shorter expiry windows. Confirm the cap and the expiry date, since those are where the value actually gets decided.

Slots of Vegas

Slots of Vegas is here for readers who want a game-specific offer rather than a generic match. The advertised package is a 375% bonus plus 50 free spins on Cash Chaser, which means the spins portion is tied to one title — fine if you like it, dead weight if you don't. Editorial rating 9.8.

Limitation: free spins attached to a named slot usually come with a fixed spin value and their own separate wagering terms, and winnings from spins are often capped independently of the deposit-match portion.

Advertised offers at a glance

Casino	Advertised offer	Editorial rating
Raging Bull	410% up to $10,000 + 50 free spins	10.0
Magician Bet	101% no wagering	9.9
Slots of Vegas	375% bonus + 50 free spins on Cash Chaser	9.8
Uptown Aces	600% for new players	9.5
Card Crush	Instant welcome reward: 2 mystery coins & 5 cards	9.4
Zumba Cards	250% deposit bonus up to 250 SC	9.2
BetUS	200% up to $4,000 for new players	9.1
Amazon Jackpots	4 posters + 40 free SC + bonus wheel for $20	9.0
Slots and Casino	500% up to $2,500 x3	9.0
Bets.FM	225% deposit bonus up to 1 BTC + 225 free spins	8.8

Ratings are our editorial assessments, not customer-review averages. Offers are as advertised by the operators and were checked on Sep 25, 2026.

Money questions we get asked most

A large share of contact messages are about payments, so here is the general shape of it. Taking part costs whatever the site's minimum deposit is — commonly a low double-digit dollar figure, though bonus eligibility often requires a higher qualifying deposit than the site minimum. Reading a casino's banking page matters more than reading its bonus page.

• Debit and credit cards — the most widely offered route for US players. Card deposits are usually instant; some card issuers decline gambling transactions outright, and a declined deposit is a bank decision, not a casino one.
• ACH and bank transfer — slower to clear than cards in both directions, but typically supports higher limits and is the common route for larger withdrawals.
• E-wallets, including PayPal where a site supports it — usually the quickest payout option when available. PayPal availability for online casino play is not universal in the US and depends on the operator and your state; verify it in your own account before relying on it.
• Crypto — offered by some sites, such as the Bitcoin-denominated bonus advertised by Bets.FM. Value moves with the market, and converting back is on you.
• Sweepstakes-style purchases — sites such as Card Crush, Zumba Cards and Amazon Jackpots advertise coin or SC packages rather than conventional cash deposits, which changes how redemptions work entirely. Check the redemption rules before buying anything.

On timing: first withdrawals are almost always the slowest, because identity verification happens before the first payout rather than at signup. Expect a pending or reversal window set by the operator, then the processing time of the method itself. Minimum withdrawal amounts, monthly withdrawal limits and per-transaction fees vary by site and sometimes by method — those three numbers, together, decide whether a payout is worth requesting. We do not publish payout speeds as tested results; where we cite a timeframe, it is the operator's stated policy.

Verification, and why your payout is on hold

Most "the casino won't pay me" emails we receive turn out to be verification, not refusal. Licensed operators are required to confirm who you are before releasing funds — typically photo ID, proof of address, and proof of ownership of the payment method used. Higher balances can trigger source-of-funds checks, which ask where the money you deposited came from. It is intrusive and it is normal.

1. Submit documents in the format the casino asks for; a cropped or blurred file restarts the clock.
2. Make sure the name and address on your documents match your account exactly.
3. Withdraw to the same method you deposited with wherever the site requires it.
4. Keep every reference number and timestamp from support.
5. If the account is with a state-licensed operator and support stalls, file a formal complaint with the casino, then escalate to the state gaming regulator that licensed it.

What these sites actually offer

Contact volume tracks the game types people play, so it is worth naming them. Slots dominate: standard video slots with published return-to-player figures, high-volatility titles where long dry spells are the design rather than a fault, and progressive jackpots pooled across players. Table games cover blackjack, roulette and baccarat in both RNG form and, at sites that carry them, live-dealer rooms streamed with a human croupier. Outcomes on digital games come from random number generators that independent testing labs audit; RTP is a long-run average across millions of rounds and tells you nothing about your session. Volatility, not RTP, is what most readers are actually feeling when they write to us.

Software providers differ by site, and so does the mobile picture. Some operators run a dedicated casino app, others a browser-based mobile site; game libraries are rarely identical between desktop and mobile, so check that your preferred titles are there before you deposit.

The adjacent products these operators run

Several brands on this list are not casino-only. BetUS, for instance, is known for sportsbook wagering alongside its casino, and sports betting works differently in almost every way that matters to a contact query: separate bonus terms, separate rollover contribution rates, separate settlement disputes. Bonus funds are usually siloed — a casino match will not release against sports wagers, and vice versa. Poker rooms, racebooks and virtual sports appear at some operators too, each with their own promotional calendar and their own support queue. If your question concerns a sportsbook bet rather than a casino spin, say so in your message, because the escalation path is different.

Who may play, and what regulates it

You must be at least 21 at every casino we cover, and legal availability in the US is decided state by state, not nationally. Federal law sets some boundaries, but it is state legislatures and state gaming regulators that authorize and license online casino play, and only a minority of states have done so. A site accepting registrations from your state is not the same thing as a site being authorized to serve your state — those are separate questions, and the second one is the one that determines whether you have a regulator to complain to.

Before depositing, verify three things: that online casino play is lawful where you are physically located, that the operator holds a licence valid for that jurisdiction, and who owns the operating company. Where an operator is state-licensed, the regulator publishes a complaints procedure and will accept escalations after the casino's internal process is exhausted. We never describe any casino as completely safe, and we cannot guarantee any withdrawal or any winnings.

If the message you need to send is about your gambling

We are the wrong address for that, and we would rather say so than take up your time. If you are worried about how much you are playing, the practical steps are available immediately: set deposit and loss limits inside your account, use the operator's cooling-off or self-exclusion tools, and consider blocking software at the device level so the decision is not remade every evening. The National Council on Problem Gambling operates the 1-800-GAMBLER helpline, available 24/7 across the US. Our responsible gambling guidance sets out the tools in more detail. Gambling is entertainment with a cost attached; it is not income and it will not fix a financial problem.

Before you hit send

A message that names the casino, the date, the amount, the payment method and the step where things stopped gets a useful reply. A message that says "they won't pay" does not. If your question is really about how a site works rather than about your account, our reviews may already answer it, and you can read more about who writes this site and how we assess operators or check the terms governing use of citizenwaymusic.com. We reply to genuine reader mail as quickly as the volume allows, and we would rather have a correction than a compliment.